Before you start
For Administrators, School owners, Operations managers, Registrars
- Use an owner, admin, operations manager or registrar account with communication access.
- Check recipient contact details and the configuration of the channel you intend to use.
Open Communication
Open the school communication area and start a new message or announcement using the available composer. Teachers use a separate inbox and do not have this broadcast access.
Write a clear notice
Put the action or important date first. Include the details families need and review any links or attachments. Avoid including individual student information in a group notice.
Select recipients
Choose the intended school, class, staff or family audience using the composer’s recipient controls. Check the selection and recipient count before sending.
Choose a configured channel
Select an available channel. Email, SMS and WhatsApp require appropriate configuration; WhatsApp messages may also need an approved template. Availability in the menu is not proof of successful delivery.
Review and send
Read the notice once more, confirm the audience, then send. Check the result and any reported failures.
Follow up where necessary
Review available delivery information. Sent, delivered and read are different states, and status coverage varies by channel. Use the school’s urgent-contact process for critical updates.
Good practice
- Use a direct conversation for an individual student matter.
- Check dates and recipient counts before sending.
- Write in a language the intended audience understands.
Questions and troubleshooting
Ready for the next step?
Open your school workspace to put this guide into practice, or ask our team for help.