Teacher's Guide to Parent Communication

Yes, if your school has enabled parent-initiated messaging. Parents of students in your classes can start a conversation, which arrives in your Communication inbox. You reply in the same thread, and the full history stays attached to that conversation.

Messages are stored as school records, so administrators with the appropriate permission can review them. This protects both teachers and families by keeping a clear account of what was communicated, and is standard practice for safeguarding.

Use an announcement when the information applies to the whole class — homework reminders, trip details, a schedule change. Use a direct message when the content concerns one student, such as progress, behaviour, or a specific absence.

The platform interface is available in English, French and Arabic, and parents read messages in the interface language they have selected. Write in the language you and the family have agreed on; the surrounding portal adapts to each parent automatically.

Conversations remain stored as part of the school record rather than being deleted at year end. This means you can refer back to earlier correspondence about a student, subject to your school's data retention policy.

Yes. Delivery and read status is visible on sent items, so you can tell whether a parent has opened the message before following up by phone or in person. This is useful for time-sensitive matters such as a same-day absence.