Before you start
For Teachers
- Use your teacher account and the teacher communication area.
- School broadcasts and external channels are managed by authorised communication staff.
Open your teacher inbox
Choose Communication in your teacher workspace. This is your own conversation view, separate from the school-wide communication console.
Read the conversation
Open an available thread and check its participants and context before replying. You can access conversations in which you participate.
Reply or contact the school
Write your reply in the thread, or start a new conversation with the school using the available controls. Review attachments and recipients before sending.
Coordinate class-wide notices
For a class announcement or school email, WhatsApp or SMS broadcast, ask authorised communication staff to send it. A teacher role does not grant access to the school broadcast composer.
Check urgent follow-up
Review the displayed message status, but do not treat a sent message as proof it has been read. Use the school’s urgent contact process when timing matters.
Good practice
- Keep messages focused on the relevant student or school issue.
- Use the family’s agreed language. Changing the interface language does not translate message text.
- Share only the attachments needed for the conversation.
Questions and troubleshooting
Ready for the next step?
Open your school workspace to put this guide into practice, or ask our team for help.