Before you start
For School owners, Administrators, Operations managers, Registrars, Teachers, Finance teams, Parents, Students
- Identify the task or question you need help with.
- For an existing account, note the page or feature involved.
Find a guide for your task
Search the documentation using the task you want to complete, such as inviting staff, entering grades or generating a timetable. Use the role filter to find guidance relevant to your work.
Contact your school about school records
For grades, attendance, fees, class assignments or parent access, contact your school office or the responsible teacher. Your school manages these records and can check your account links.
Ask Skoolia about the product
Use the Contact page on skoolia.com for setup questions, technical issues or help choosing a plan. You can contact the team before creating an account.
Explain what you need
Include the page or feature name, what you were trying to do, the steps you took and what happened. For a technical issue, add the error message and your browser or device type.
Continue with the recommended next step
Follow the guidance provided and check whether it resolves your question. If the issue continues, reply with the result and any new error message so the team can continue from where you left off.
Questions and troubleshooting
Ready for the next step?
Open your school workspace to put this guide into practice, or ask our team for help.